Australian Passport Services
How to obtain a passport in Canada
From 1 July 2015, all Australian citizens must lodge their passport application in person. We are not able to accept applications by mail or courier. This helps us to protect you, by protecting the security and integrity of your Australian passport.
For further advice and/or to make an appointment to lodge your application, please see the contact details below for the Australian High Commission in Ottawa, the Australian Consulate-General in Toronto and the Australian Consulate in Vancouver.
Please note child applications (under age 16) should be lodged in person by a parent or person with parental responsibility for the child. The parent or person lodging the application is not required to be an Australian citizen, but will need to bring photographic proof of their own identity to the appointment. Child applicants aged 16 or 17 years will now be issued 10-year passports and must accompany their parent when lodging the passport application.
Immediate travel - Emergency Passports
For urgent travel, please contact the mission at which you will lodge your application to find out if you are eligible for an Emergency Passport. If you are eligible, your travel document will be ready for collection or dispatch within two working days of receipt of your application and all required documentation.
If applying for an Emergency Passport please note an Emergency Passport is valid for a limited period and does not meet the requirements for electronic visas or visa free travel to some countries –including the United States - where this would be possible on a full validity passport. It remains the responsibility of the passport holder to ensure the passport is suitable for travel to a particular country. The Australian Government cannot assist travellers to obtain a visa nor make visa appointments for any countries.
Passports and Notarial appointments are available from Monday to Friday only at the following locations:
Australian HIgh Commission in Ottawa
Hours of Business 9:00am - 5:00pm
Australian Consulate-General in Toronto
Hours of Business 9:00am - 1:00pm and 2:00pm - 4:30pm
Australian Consulate in Vancouver
Hours of Business 9:00am - 12:00pm and 1:00pm - 5:00pm
* Appointments outside of these times may be available on a case by case basis.
Australian citizens in Canada and Bermuda can lodge passport applications at the Australian High Commission in Ottawa, the Consulate-General in Toronto or the Consulate in Vancouver.
It is important to be aware of passport application requirements before seeking to lodge an application. This information and application forms are available on the Australian Passports Office website. Access here the list of guarantors approved for use in Canada and Bermuda.
Where original passport application supporting documentation is in a language other than English, an original English translation by an approved certified translator must also be provided. Approved translators must be certified by provincial and territorial bodies which are members of the Canadian Translators, Terminologists and Interpreters Council.
List of approved provincial organisations in Canada (excluding Quebec)
List of approved organisations in Quebec
An additional ‘Overseas Application Fee’ will be applied to passport applications lodged overseas on or after 1 July 2015. The fee will not apply to emergency passport applications as the validity of these passports is very limited. Passport fees are set in Canadian dollars and are subject to monthly review in accordance with exchange rate fluctuations.
Current Travel Document Fees
Fees for passport applications lodged in Ottawa, Toronto and Vancouver may be paid by credit card.
Credit card authorisation form (downloadable PDF)
Credit card authorisation form (Word document)
Credit card authorisation form (blank web page)
Lost or stolen passports can be reported online via the Australian Passports Office.
Report a lost or stolen passport online
If you wish to provide on passprot services, please complete the online feedback form available on the Australian Passport Office website. Alternatively, you can send an e-mail to firstname.lastname@example.org.
Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at http://www.dfat.gov.au/dept/consular/privacy.html or by requesting a copy from the Department and/or The Australian High Commission, Ottawa.