Appointments

Australian High Commission

Canada

Responsibility for Bermuda

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Consular, Notarial and Passport Services in Canada

All consular, notarial and passport services are by appointment only. Appointments can be booked online using the links below.

For all enquires on visas, immigration and citizenship (including biometrics) for Australia please contact the Department of Home Affairs by phoning their Global Service Centre in Australia on: 011 61 2 6196 0196. The Australian High Commission Ottawa and our Australian Consulates in Toronto and Vancouver cannot assist with these enquiries.

Passport application by mail

Adults using the one-page Adult Passport Renewal Application (Form PC7) may apply by mail using a PC7 mail application kit.

From 3 January 2023, child renewal applications, for children aged 15 or younger, using the five-page Application for an Australian Passport Overseas (Form PC8) may also apply by mail. Please refer to the PC8 mail application kit.

Mail applications must be lodged with the correct office according to the province or territory where you are located (below).

Please note we do not accept mail applications from outside Canada (except Bermuda).

LOCATION	IN-PERSON APPOINTMENTS	MAIL APPLICATIONS
OTTAWA Australian High Commission Suite 1301, 50 O'Connor Street Ottawa, ON K1P 6L2 Telephone +1 613 236 0841 Hours of Business Mon-Fri 9:00am - 5:00pm Consular assistance for Australians in: New Brunswick Newfoundland and Labrador Nova Scotia Ontario (excl. southwest corner below Kingston) Prince Edward Island Quebec BERMUDA	By appointment only. Book appointment online	Accepting Mail Applications from: New Brunswick Newfoundland and Labrador Nova Scotia Ontario Prince Edward Island Quebec BERMUDA
TORONTO Australian Consulate-General Suite 1100, South Tower 175 Bloor Street East Toronto, ON M4W 3R8 Telephone +1 416 323 4280 Hours of Business Mon-Fri 9:00am - 1:00pm 2:00pm - 4:30pm Consular assistance for Australians in Greater Toronto Area and the southwestern corner of Ontario below Kingston	By appointment only Book appointment online	Accepting Mail Applications from: Alberta Greater Toronto Area Southwestern corner of Ontario below Kingston
VANCOUVER Australian Consulate Suite 2050 1075 West Georgia St Vancouver, BC V6E 3C9 Telephone +1 604 694 6160 Hours of Business Mon-Fri 9:00am - Noon 1:00pm - 5:00pm Consular assistance for Australians in: Alberta British Columbia Manitoba Northwest Territories Nunavut Saskatchewan Yukon Territory	By appointment only. Book appointment online Notice: appointments cannot be made more than two months in advance. All available appointments are shown on the booking page. We are unable to assist with an earlier appointment unless you can provide proof that you require an emergency passport for urgent travel. Pre-booked vacation travel is not considered an emergency. Clients can regularly monitor the booking page for possible cancellations. Clients can also book an appointment in advance to lodge a passport application in Toronto or Ottawa.	Accepting Mail Applications from: British Columbia Manitoba Northwest Territories Nunavut Saskatchewan Yukon Territory

*Disclaimer: The Australian High Commission Ottawa and our Australian Consulates in Toronto and Vancouver will not be held responsible for any unplanned, unexpected or sudden cancellations of passport or consular (including notarial) appointments due to unforeseen circumstances. This includes, but is not limited to, inclement weather, consular crisis or operational requirements that greatly impact our resources, including the health and safety of our staff and to Australian citizens. You should be aware that the Australian High Commission and Australian Consulates in Canada will not reimburse your travel expenses. Should your appointment be cancelled unexpectedly, we will do our utmost to contact clients as soon as possible so alternate arrangements can be made to reschedule your appointments.

Watch our Passport and Consular Outreach page for details of upcoming outreach locations.

Australian Passport Offices in the United States

For a list of Australian Passport Offices in the United States please visit: https://usa.embassy.gov.au/passport-locations

Privacy Policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the High Commission's appointments. Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes. By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes. If this information is not collected, DFAT's ability to arrange your appointment will be limited. Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Pollicy.

After hours Consular and Passport Assistance

Australian Citizens and Australian Permanent Residents who require urgent consular or passport assistance may contact the Australian High Commission on +1 613-236-0841 or the 24 Hour Consular Emergency Centre on +61 2 6261 3305 or by SMS at +61 421 269 080.