Australian High Commission
Responsibility for Bermuda

ETA Referrals

Australia's Electronic Travel Authority (ETA) is the most advanced and streamlined travel authorisation system in the world.

The ETA is an electronically stored authority for travel to Australia for short-term visits or business entry. It replaces the visa label or stamp in a passport and removes the need for application forms.

Important Notice

Strict travel restrictions are in place for all countries due to COVID-19.  You cannot come to Australia unless you are in an exempt category or have been granted an individual exemption to the current travel restrictions.  You must also have a valid visa.  Check the Department of Home Affairs COVID-19 website for up to date information on travel restrictions.


We are trialling an Electronic Travel Authority (ETA) mobile app (AustralianETA) for some ETA-eligible passport holders while the travel restrictions are in place.

You can apply for an ETA through the app if:

·         you meet all ETA eligibility requirements and

·         you hold a passport from Brunei, Canada, Hong Kong (SAR of China), Japan, Malaysia, Singapore, South Korea or the United States of America.

Before you can travel on an ETA, you must also be exempt from Australia's travel restrictions.  For more information on these visa processing arrangements please refer to the Department of Home Affairs’ website.

Frequently asked questions

After applying for an ETA, I have received a message saying that the application cannot be assessed.  What do I do now?

There are a small number of cases in which the ETA system may not be able to evaluate and approve your request for an ETA.  The ETA system not accepting an application can occur for a number of reasons and when this happens we need to process the application manually on behalf of applicants so that it can be assessed.   Do not submit the application again.  If you do, the result will be the same and your credit card will be charged again.  When you receive this message you will need to contact the Global Service Centre (GSC) by calling +61 2 6196 0196.  You can provide them with your details including your name and date of birth and email address.  They will forward your information to the relevant processing area who will be in contact with you to provide further instructions. 

Please note:

·         This is not a visa refusal and you will not need to declare this as a refusal in future visa applications. 

·         If you have had any criminal convictions in any country, you should apply for a Visitor visa (subclass 600), rather than an ETA. If you arrive on an ETA with criminal convictions, you could be refused entry to Australia. 

I have applied for an ETA and it was approved but how can I confirm the details of my visa?

The Department has developed a service called Visa Entitlement Verification Online (VEVO) which allows visa holders to access their current visa details and conditions.  You will be able to access the service on the Department's website.  If your visa was granted after 1 February 2020 and you are affected by the current travel restrictions, you will not be able to check your visa details and conditions using VEVO until the restrictions are lifted.  You should refer to the grant letter that was sent to your email address for this information.

Who do I contact for questions about travelling to Australia?
You should in the first instance refer to the Home Affairs website for visa information and updates on the COVID-19 travel restrictions.  If you still have questions, the Global Service Centre is available to answer queries Monday to Friday, 9 am to 5 pm local time in your home country by calling +61 2 6196 0196.  International toll costs will apply.