Australia's Electronic Travel Authority (ETA) is the most advanced and streamlined travel authorisation system in the world.
The ETA is an electronically stored authority for travel to Australia for short-term visits or business entry. It replaces the visa label or stamp in a passport and removes the need for application forms.
Strict travel restrictions are in place for all countries due to COVID-19. You will not be able to apply for an Electronic Travel Authority (ETA) online and we will not be processing any ETA referral applications while these travel restrictions are in place. It will be important to monitor the Department of Home Affairs website for further updates.
Frequently asked ETA COVID-19 questions
If I cannot apply for an ETA while the travel restrictions are in place, what visa do I apply for if I meet the exemption to the travel restriction?
The type of visa you apply for will depend of the purpose of your trip. If you will be visiting family you can apply for the Visitor Visa (subclass 600). For other visa options please refer to the visa finder tool on the Department’s website. Individuals may apply for exemptions if they meet any of the designated criteria, which includes family members of Australian citizens or permanent residents. When you apply for the exemption you will need to include evidence of the relationship, such as a birth certificate or marriage certificate. Individuals may also meet other parameters for exemption. Information on parameters and how to apply for an exemption is available on the Department of Home Affairs website. You will not be able to travel until you are advised that you can.
What if I am only transiting Australia.
If you will be transiting through Australia only, you can apply for the transit visa (subclass 771). Please also refer to the COVID-19 information page for transit visas on the Department of Home Affairs website.
I have applied for an ETA and it was approved but how can I confirm the details of my visa?
The Department has developed a service called Visa Entitlement Verification Online (VEVO) which allows visa holders to access their current visa details and conditions. You will be able to access the service on the Department's website. If your visa was granted after 1 February 2020 and you are affected by the current travel restrictions, you will not be able to check your visa details and conditions using VEVO until the restrictions are lifted. You should refer to the grant letter that was sent to your email address for this information.
Who do I contact for questions about travelling to Australia?
You should in the first instance refer to the Home Affairs website for visa information and updates on the COVID-19 travel restrictions. If you still have questions, the Global Service Centre is available to answer queries Monday to Friday, 9 am to 5 pm local time in your home country by calling +61 2 6196 0196. International toll costs will apply.